Privacy policy
Last Updated: September 14, 2026
This Privacy Policy explains how Maiaicha.shop ("we," "us," "our," or the "Company") collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details and purchase history
- Information provided when contacting customer support
- Information submitted in connection with returns, refunds, warranties, or product-support requests
We may also automatically collect certain information when you use our website, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Referring website or source
- Date and time of visits
- Website usage and interaction information
- Cookies and similar technologies
We collect information reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Respond to customer inquiries
- Process returns, refunds, replacements, and warranty requests
- Provide customer support
- Maintain and improve our website and services
- Detect, prevent, and investigate fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Maintain business and transaction records
- Send marketing communications where permitted by applicable law and where any required consent has been obtained
3. Payment Information
Payments may be processed by third-party payment providers.
We generally do not store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its privacy policy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support marketing activities.
These may include:
- Essential cookies
- Analytics cookies
- Preference cookies
- Marketing or advertising cookies, where applicable
Where required by law, we will request consent before placing non-essential cookies on your device.
5. Third-Party Services
We may use third-party services to help operate our website and business, including:
- E-commerce and hosting providers
- Payment processors
- Shipping and logistics providers
- Fulfillment providers
- Analytics services
- Customer-support platforms
- Email service providers
- Advertising and marketing platforms
These providers may process personal information according to their own privacy policies and applicable law.
6. Sharing Personal Information
We may share personal information where reasonably necessary with:
- Payment processors
- Shipping and delivery companies
- Fulfillment providers
- Technology and hosting providers
- Customer-support providers
- Analytics and marketing providers
- Professional advisers
- Government authorities or law enforcement where legally required
We do not sell your personal information as a standalone product.
7. International Data Transfers
Because we may serve customers in the United States and United Kingdom and use service providers located in different countries, personal information may be transferred to, stored in, or processed outside your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers.
8. Data Retention
We retain personal information for as long as reasonably necessary to process orders, provide customer service, resolve disputes, maintain transaction records, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No electronic transmission or storage method can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion in certain circumstances
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where applicable
- Opt out of marketing communications
These rights may be subject to applicable legal exceptions and limitations.
11. UK and European Privacy Rights
Where applicable UK or European data-protection law applies, our legal basis for processing information may include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent
Where applicable, you may also have the right to lodge a complaint with the relevant data-protection authority.
12. United States Privacy Rights
Privacy rights vary by U.S. state.
Depending on your state and applicable law, you may have rights concerning access, correction, deletion, portability, or certain forms of sharing or processing of personal information.
13. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent to online services.
We do not knowingly collect children's personal information in violation of applicable law.
14. Marketing Communications
Where permitted, we may send promotional communications about our products, offers, and services.
You can unsubscribe using the link included in applicable marketing emails or contact:
You may continue to receive essential transactional communications concerning your orders or customer-service requests.
15. Third-Party Websites
Our website may contain links to independent third-party websites.
We are not responsible for their content, security, or privacy practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, services, technology, or legal requirements.
The "Last Updated" date will be revised when appropriate.
17. Contact Us
Maiaicha.shop
United Kingdom Business Address:
1553 London Road
Leigh-on-Sea
SS9 2SF
United Kingdom
United States Fulfillment Address:
22 Robinhood Dr
Brewer, ME 04412
United States
Email: support@Maiaicha.shop