Refund policy
Thank you for shopping with Maiaicha.shop. This Refund & Return Policy explains our return process, refund procedures, and how to contact us regarding an order.
1. Returns
We accept eligible returns in accordance with this policy and applicable consumer-protection laws.
Before returning a product, contact us at:
Please do not send a product back before receiving return instructions.
For products eligible for a voluntary return, the item should generally be:
- Unused and in its original condition
- In its original packaging, where reasonably possible
- Complete with accessories, manuals, cables, mounts, and other included components
- Free from damage caused after delivery
- Accompanied by proof of purchase or order information
2. Return Period
Please contact us within 30 days of receiving your order to request an eligible return.
This 30-day period does not limit mandatory cancellation, return, refund, warranty, or consumer rights available under applicable law.
UK statutory consumer rights remain unaffected.
3. Damaged, Defective, or Incorrect Products
If your marine electronics or other products arrive damaged, defective, incorrect, or with missing components, contact us as soon as possible.
Please provide:
- Your order number
- Description of the problem
- Photographs or videos showing the issue
- Photographs of the packaging where relevant
Depending on the circumstances and applicable law, an appropriate resolution may include replacement, replacement components, repair, refund, or another remedy.
4. Change-of-Mind Returns
Eligible products may be returned within the applicable return period when you change your mind, subject to this policy and applicable law.
Customers may be responsible for reasonable return shipping costs for voluntary change-of-mind returns where permitted by law.
Products should not be installed, modified, damaged, or used beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.
5. Non-Returnable Situations
Where legally permitted, a voluntary return may be refused or its refund reduced if a product has been:
- Permanently installed or substantially assembled
- Modified or altered
- Damaged through misuse or neglect
- Damaged through improper installation
- Used beyond what is reasonably necessary for inspection
- Returned without required components or accessories
- Damaged after delivery through customer handling
These restrictions do not affect statutory rights concerning faulty, defective, damaged, or incorrectly supplied goods.
6. Return Shipping
If a return is approved, we will provide appropriate return instructions.
For damaged, defective, incorrect, or otherwise non-conforming products, return shipping or collection will be handled as required by applicable law.
For voluntary returns, return shipping costs may be the customer's responsibility where legally permitted.
Please contact us before independently arranging expensive return shipping.
7. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
We do not charge a refund-processing or restocking fee for approved refunds.
Approved refunds will generally be issued to the original payment method within 7 business days.
Your bank, card issuer, or payment provider may require additional time to make the funds available.
8. Partial Refunds
Where appropriate, a partial refund may be offered for minor issues if the customer agrees to keep the product.
Any partial refund will be discussed before being processed.
9. Exchanges
For damaged, defective, or incorrect products, contact us before attempting an exchange.
Depending on the circumstances and stock availability, we may offer a replacement, replacement component, repair, refund, or another appropriate remedy.
10. Cancellations
To request cancellation, contact:
We will attempt to cancel an order before it is processed or dispatched.
Once an order has been dispatched, it may need to be handled through our applicable return procedure.
11. Requesting a Return or Refund
Email support@Maiaicha.shop and provide:
- Full name
- Order number
- Date of purchase
- Product purchased
- Reason for the request
- Relevant photographs or videos for damaged or defective products
12. Contact Information
Maiaicha.shop
1553 London Road
Leigh-on-Sea
SS9 2SF
United Kingdom
Email: support@Maiaicha.shop
13. Your Legal Rights
Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be excluded or restricted.